Automotive Service Advisor

Fa-Rina is is seeking an experienced Automotive Service Advisor for our full-service facility in the Lanham/Seabrook area. The Service Advisor will serve as the primary point of contact for all service and repair matters and is responsible for providing an outstanding service experience by making meaningful connections with new and returning customers.. The Service Advisor's core responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate automotive service visit, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.

The successful candidate must love interacting with people, have a valid driver's license with a clean driving record, excellent mechanical aptitude, and possess a strong technical and customer service performance record.

Job Responsibilities:

• Promptly meet and greet customers in a friendly and professional manner
• Conduct all business with sincerity, honesty, and genuine concern for customer needs
• Provide a complete and accurate written cost estimate for labor and parts
• Enforce and follow organizational safety standards
• Assign repair orders and communicate with multiple technicians
• Ensure appropriate parts are obtained for required repairs
• Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
• Maintain documentation, including PO, invoices, work orders, reports, etc.
• Promote and showcase the repair facility
• Take ownership and accept accountability for delivering outstanding customer service

Job Requirements:

• General automotive knowledge required. Deep automotive knowledge is a plus
• Professional personal appearance
• Excellent communication and customer service skills
• All applicants must be authorized to work in the USA
• High school diploma or equivalent
• Ability to multi-task and work in a fast paced environment
• Valid in-state driver’s license and clean driving record
• Honest and dependable, with an excellent work ethic
• Previous Automotive Service Advisor experience is a plus
• Experience with R.O. Writer a plus